Front Office Fails: How to Fix Your Front Desk and Grow Your Business

Turn your front desk from a pain point to a well-oiled machine as we show you how to overcome common front office challenges.

Webinar Presenters

Your front desk is the hub of your practice, managing patients, payments, and more. That means if it’s not functioning properly, your entire clinic can’t run efficiently. Front desk mistakes, oversights, and mismanagement are all too common with increased demands and turnover challenges. So, how can practices implement processes that avoid missteps?

During this webinar, Heather Blackwell, Senior Manager of Member Marketing at WebPT, and Dee Bills, PT, Founder of Front Desk GURU highlighted common front office fails and how to sidestep those administrative pitfalls. The session covered the most frequent front office challenges, like:

• Gathering all of the necessary information for registration and insurance verification;
  
  
• Keeping clinicians’ schedules full to maximize revenue;
  
  
• Collecting copays and coinsurance; and
  
  
• Creating a front office experience that keeps patients coming back.  
  

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